Standard Shipping/Delivery Policy

We generally ship within 1-3 business days of when you place your order. A small percentage of items require a longer ship-out time as noted below.

We ship via UPS, FedEx, and the United States Postal Service. Unfortunately, customers are unable to specify the carrier of their choice.

Standard Shipping: Our standard shipping method is ground shipping. You should receive your products within 5-10 business days from the day you order them.

Expedited Shipping: We offer Next Day, 2 Day, and 3 Day shipping for most items. Expedited shipping is not available for items being shipped to PO Boxes.

PO Box Shipping: We can ship most items to a PO Box. If we determine that an item cannot be shipped to a PO Box, we will ask you to provide a physical shipping address.

Oversized-Item Standard Delivery:

Oversized items leave our warehouse within 1-10 business days, and are normally delivered within 1-6 weeks from the ship date. These items are shipped via freight carrier directly to your shipping address. We are unable to ship oversized items to rural routes, remote areas not in close proximity to areas commonly serviced by freight carriers, P.O. Boxes, Alaska and Hawaii. All oversized items are shipped at the normal shipping rate identified during checkout, unless otherwise specified.

Important Delivery Information 

The freight carrier will contact you 24-48 hours prior to delivery to arrange a delivery time. The phone number used to contact you will be the daytime and evening phone numbers provided during checkout. Available delivery times will vary depending on the freight carrier’s schedule.

Before signing the carrier’s delivery receipt please inspect the carton for any damage; crushing, dents, creasing, etc., and note this on the delivery receipt. Once you sign the delivery receipt and accept the shipment the driver will depart and it will be your responsibility to unpack the item. The driver is not required to wait for you to un-wrap the item and inspect it unless there is visible damage to the package.

If, during delivery, it is obvious that there is damage, you may ask the driver to open the carton and inspect the contents with you. Upon inspection, if damage is found you may refuse the shipment and write, "Refused, due to damage" on the delivery receipt. Be sure to keep a copy of the delivery receipt with your damage notations and contact us immediately. After accepting delivery, please keep all packaging materials for 30 days in case you discover damage or defects after delivery.

Most oversized items will be delivered only to the nearest ground-level entrance of your home, business, or residence. Exceptions include apartments, unusual driveways, or any other obstacles which impede delivery. Some freight carriers may be able to carry your item into a specific room or up stairs for an additional fee.

*For apartment residents, the delivery will be brought to either the apartment loading dock, or the nearest ground level entry of the apartment building. Depending on the apartment building, some deliveries must be left at the apartments main office.

Additional fees may apply for the following: 

Redelivery:

Redelivery fees ranging from $25 - $125* will be charged if you miss your delivery appointment. The decision to re-attempt delivery is made solely at the freight carrier’s discretion. Your item may be returned to one of TheBetterBackyard.com’s fulfillment warehouses if the freight carrier is unable to contact you for delivery or if you miss your delivery appointment. In these situations, the cost of return shipping will be deducted from your refund. Please see "Refused Deliveyr" section below for more information.

Storage Charge:

Once the freight carrier has contacted you to arrange a delivery time, you must respond to their call within 1 business day. If the freight carrier has not heard from you and needs to store your item, you will be charged storage fees up to $50 per day. These daily storage fees may also apply if you cannot accept the delivery within 3 business days of the carrier contacting you.

Refused Delivery: 

If you refuse or return a non-defective or undamaged item, you will be responsible for all actual return shipping costs. Return shipping fees range anywhere from $100 to $695, depending on the size and weight of the item. Some items may also incur a restocking fee ranging from 15% to 25% of the item’s price. Return shipping fees should be paid directly to the freight carrier in advance. If not paid in advance, your return shipping fees may be deducted from your refund after the item is received at our warehouse.

Time Definite Fee:

Our freight carrier’s will do their best to arrange a convenient delivery time with you. If you need to request a specific delivery time outside their normal business hours, a “Time Definite” fee ranging from $75 to $125 may apply. Available delivery times are made solely at the freight carrier’s discretion, and certain days and times may not be available in all areas.

Stair Carry/Extra Labor Fee:  

If you would like your item carried inside your residence, have it upackaged/assembled, or carried up any flights of stairs, extra fees may apply.* Residences or businesses that have steep uphill or downhill slopes leading to the entryway may also be charged additional fees. These fees will vary depending on your individual circumstances and can exceed $100.

These extra delivery options are not available in all areas.

By purchasing an oversized item, you authorize TheBetterBackyard.com and/or the freight carrier to assess additional fees to your credit card as necessary according to the fee schedule herein.