FAQs

Our partners at Go Configure© bring 19 years of exceptional installation experience.  Available in every city in every state, our highly skilled and experienced professionals assemble and install with respect to your home, time and satisfaction.

Our team does the heavy lifting, so you can save time and enjoy your products with ease. Add installation to your order today!

**We offer these services on many but NOT all products on our store. You will know if we offer installation based on the option for adding "professional installation" listed on the product page.

1. When you add the assembly service to your order, your delivery information will be passed on to the technicians at Go Configure. 
2. Once the item is shown delivered and signed for, Go Configure will call you to schedule an installation appointment. There is currently no waitlist for installation.

**Upon completion of the assembly, the technician will have you sign off on their performance. 

***If any parts or pieces of your item are discovered dented or damaged and prevent installation from moving forward, the installer will pack up all remaining items, and will reschedule the install date once the pieces have been replaced, at no extra charge to you.

In this instance of damage, please contact support@thebetterbackayrd.com with images of the damage so we can resolve the matter promptly.

For items that we don't yet offer installation on, we recommend our customers to three top-rated websites to inquire about local installation services. Just go to the website below, enter your zip code, and describe the job, and a quote will be generated from all local professionals in your area!

1. Porch.com
   
2. Homeadvisor.com
   
3. Thumbtack.com
   

We offer Paypal as a payment solution which offers 'No interest for 6-months" on any purchase over $99 with 'Paypal Credit'.

Unlike the retail giants out there, when you buy from us, you support small business! Our business resolves around customer support and satisfaction. We're here to make sure your purchase goes smoothly from beginning to end.

Here's a few other reasons to buy from us:

• Buy Direct from the Factory
• Free Shipping
  
• All The Top Brands
• 24/7 Expert Support

You may call or email anytime or feel free to leave us a message and have us call you back.

We look forward to serving you!

Your information is secured at all times by our service provider – Shopify. 

We only collect data such as name, address and email in order to fulfill your purchase. No other data is stored in our systems.

To learn more, please look to our Privacy Policy.

We are an authorized dealer of every manufacturer we carry. Which means you will get the most up to date product information and full manufacturer warranties will be honored for all products we carry!

We are an online only retailer. Most of our items are found online only as they are too large for retailers to carry fully assembled.

We ship from our warehouse located in California, Tennessee, Indiana, Conneticut, and New Jersey.

Delivery Times:

Once shipped, items usually arrive within 7 to 14 business days.

Delivery Appointment:

Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information. The freight carrier will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery appointment. NOTE: they will not deliver your item until an appointment has been scheduled with you first.

**If your order includes installation, you will schedule two appointments, the first with the freight carrier for delivery and second the installers will call you to schedule a install appointment. Most often, install appointments are available the following day after delivery or soon after.

Important Delivery Info

Freight delivery means curbside delivery ONLY.  This means delivery drivers will deliver the item at the end of your driveway, and at their own discretion MAY help move the item up your driveway or into the garage, but are not required to do so.  It is advised to have extra help on your delivery day if you cannot accept the item on your own.

**If any item is missing or damaged upon arrival, simply let us know the exact part that is needed and we will expedite the replacement to you.

Delivery Times:

Once shipped, items usually arrive within 7 to 14 business days.

Delivery Appointment:

Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information. The freight carrier will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery appointment. NOTE: they will not deliver your item until an appointment has been scheduled with you first.

**If your order includes installation, you will schedule two appointments, the first with the freight carrier for delivery and second the installers will call you to schedule a install appointment. Most often, install appointments are available the following day after delivery or soon after.

Important Delivery Info

Freight delivery means curbside delivery ONLY.  This means delivery drivers will deliver the item at the end of your driveway, and at their own discretion MAY help move the item up your driveway or into the garage, but are not required to do so.  It is advised to have extra help on your delivery day if you cannot accept the item on your own.

**If any item is missing or damaged upon arrival, simply let us know the exact part that is needed and we will expedite the replacement to you.

We are using the shipping carriers that our suppliers work with. This can be, for example, LTL, SAIA Freight, FedEx or UPS. Our supplier chooses the best shipping carrier according to the weight of the item(s).

Freight delivery means curbside delivery ONLY.  This means delivery drivers will deliver the item at the end of your driveway, and at their own discretion MAY help move the item up your driveway or into the garage, but are not required to do so.  It is advised to have extra help on your delivery day if you cannot accept the item on your own.

For more detailed information please visit our Shipping & Returns page. We want you to be 100% satisfied with your order. If you are dissatisfied with your order please contact us immediately with the problem and we will do our best to allow you to either exchange it, replace it or issue a refund of your money within 30 days of your purchase. All returns require an RMA number to be assigned before returning. All returns are subject to review and approval and a 20% restocking charge. In line with our commitment to customer satisfaction, we will replace or exchange any damaged item. If you must return your item, you may do so within 30 days of your purchase, but due to the weight of these items, customers are required to pay return shipping costs. Valid returns must be new, unused and unassembled items in their original packaging. 

Yes, you surely can. Just give us a call and we can handle everything on the phone. Our phone number is 888-323-8837.

Changes must be made within 24 hours of placing an order.

If you have placed an order and would like to cancel or change it for any reason, please contact us immediately. We will do all we can to cancel or change the order, but if this is not possible, you are liable for all shipping and handling charges, including promotional outbound shipping, and return shipping. If a customer cancels an order after it has already shipped, refuses the package from FedEx, UPS, USPS, or a freight carrier or if the item is returned to us after three delivery attempts, a restocking fee of 20% and two-way shipping will be deducted from the customer's refund.

There are 2 main reasons for a card denial: 1. Sometimes it happens that banks blocks your purchase automatically because the purchase amount is outside of your normal spending habits. Please call your bank and tell them that it was you, who wanted to buy something. 2. Your billing ZIP code is incorrect. In this case, try again and enter the correct information.

No, there is no sales tax outside of Florida.

You can enter your promo/discount code at the checkout.

Yes, we can provide a W-9 form for non-profits, schools, and other businesses. Just email us at support@thebetterbackyard.com

In the rare event that your delivery is damaged, all of our suppliers will work to quickly send replacement parts or even a completely new delivery if the situation arises. This is entirely up to the discretion of the manufacturer, but your satisfaction as a customer is the top priority of both The Better Backyard and the manufacturers we represent. Please contact us immediately if your delivery is damaged and mark the receipt document that the shipper gives you with the word "DAMAGED" on it to signify into the shipper's system that the delivery was damaged. Parts damaged by the shipping carriers must be reported to us within 10 days of the time the damaged packages arrive.

You should ALWAYS do an inventory check RIGHT AFTER receiving the item. This way we can send out missing or damaged pieces in case you need them. We cannot ensure to send out damaged/missing pieces after weeks or months of receiving the product. Some manufacturers may do this, but not all of them.