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FAQs

FAQ

Installation/Assembly

Do you offer assembly?

Who do you recommend for assembly?

How does the installation service work?

Financing

Other Financing Solutions

About our store - The Better Backyard

Why should I buy from The Better Backyard?

What's your privacy policy?

Are you an authorized dealer of ...?

Do you have a store near me?

Shipping

Where do you ship from?

General Shipping Info

When can I expect my delivery?

What shipping carriers do you use?

Where will they drop off the delivery?

Returns

I would like to return my order - How do I do this?

Ordering Process

Can I order on the phone?

Can I cancel or change my order after I placed it?

Payments

Why was my card denied?

Is there a sales tax?

How do I use a promo/discount code?

Can I receive a W-9 form?

After receiving the product(s)

What happens if my items arrive damaged?

I am not assembling the item right away - Should I still do an inventory check?

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