FAQs

Yes! We offer complete delivery & installation services provided by GoConfigure. Go Configure is a national delivery and install company bringing 18 years of exceptional white-glove services to homes throughout the US.

We offer these services on many but NOT all products on our store. You will know if we offer installation based on the option for "adding installation" listed on the product page.

For items that we don't yet offer installation on, we recommend our customers to three top-rated websites to inquire about local installation services. Just go to the website below, enter your zip code, and describe the job, and a quote will be generated from all local professionals in your area!

1. Porch.com
   
2. Homeadvisor.com
   
3. Thumbtack.com
   

1. When you add the installation service to your order, your delivery information will be passed on to the installer experts at Go Configure. 
2. Once the item is shown delivered and signed for, the local installer will reach out to the phone number you provided to us at checkout, and will schedule an appointment for installation.  
3. Sit back, relax, and enjoy your new addition!

**Upon completion of the assembly of your item, the installer will verify with you and have you sign off on their performance. 

***If any parts or pieces of your item are discovered dented or damaged and prevent installation from moving forward, the installer will pack up all remaining items, and will reschedule the install date once the pieces have been replaced, at no extra charge to you.

In this instance of damage, please contact support@thebetterbackayrd.com with images of the damage so we can resolve the matter promptly.

We offer Paypal as a payment solution which offers 'No interest for 6-months" on any purchase over $99 with 'Paypal Credit'.

Unlike the retail giants out there, when you buy from us, you support small business! Our business resolves around customer support and satisfaction. We're here to make sure your purchase goes smoothly from beginning to end.

Here's a few other reasons to buy from us:

• Buy Direct from the Factory
• Free Shipping
  
• All The Top Brands
• 24/7 Expert Support

You may call or email anytime or feel free to leave us a message and have us call you back.

We look forward to serving you!

Your information is secured at all times by our service provider – Shopify. 

We only collect data such as name, address and email in order to fulfill your purchase. No other data is stored in our systems.

To learn more, please look to our Privacy Policy.

We are an authorized dealer of every manufacturer we carry. Which means you will get the most up to date product information and full manufacturer warranties will be honored for all products we carry!

We are an online only retailer. Most of our items are found online only as they are too large for retailers to carry fully assembled.

We ship from our warehouse located in California, Tennessee, Indiana, Conneticut, and New Jersey.

Ship your entire order to your home for free, especially the big stuff!*

Continental US only.

Delivery Options

Option #1

Free Curbside Delivery: $0 - Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials.

Option #2
White Glove Delivery: $375   - Premium White Glove Delivery generally includes unloading item by hand, removal of packing skid, and transporting item(s) to backyard or garage. (Only available on select items.)

Schedule Delivery Date

Once your order leaves the warehouse, you will receive an e-mail with all relevant tracking information. The freight carrier will then contact you via the phone number you provided at the time of your purchase to schedule a desired delivery appointment.

Normal delivery is 1-2 weeks.

We will send you tracking information (if a tracking number is provided) within 24 hours of your order leaving the warehouse to the email address you provided when checking out. If you do not receive tracking information from us within six business days of your order, feel free to follow up with us at support@thebetterbackyard.com.

We are using the shipping carriers that our suppliers work with. This can be, for example, LTL, SAIA Freight, FedEx or UPS. Our supplier chooses the best shipping carrier according to the weight of the item(s).

LTL is curbside delivery ONLY.  This usually means at the end of the driveway. 

Moving the item is the responsibility of the customer. 

Delivery Drivers are not required to move or unload the items, and may do so at their own discretion.

For more detailed information please visit our Shipping & Returns page. We want you to be 100% satisfied with your order. If you are dissatisfied with your order please contact us immediately with the problem and we will do our best to allow you to either exchange it, replace it or issue a refund of your money within 30 days of your purchase. All returns require an RMA number to be assigned before returning. All returns are subject to review and approval and a 20% restocking charge. Must be in original packaging You are responsible for return shipping costs. In order to return your purchase, please send an email to support@thebetterbackyard.com with your order number and the items you wish to return. Some Products are made to order and therefore cannot be returned/refunded. 

Yes, you surely can. Just give us a call and we can handle everything on the phone. Our phone number is 888-323-8837.

Changes must be made within 24 hours of placing an order.

If you have placed an order and would like to cancel or change it for any reason, please contact us immediately. We will do all we can to cancel or change the order, but if this is not possible, you are liable for all shipping and handling charges, including promotional outbound shipping, and return shipping. If a customer cancels an order after it has already shipped, refuses the package from FedEx, UPS, USPS, or a freight carrier or if the item is returned to us after three delivery attempts, a restocking fee of 20% and two-way shipping will be deducted from the customer's refund.

There are 2 main reasons for a card denial: 1. Sometimes it happens that banks blocks your purchase automatically because the purchase amount is outside of your normal spending habits. Please call your bank and tell them that it was you, who wanted to buy something. 2. Your billing ZIP code is incorrect. In this case, try again and enter the correct information.

No, there is no sales tax outside of Florida.

You can enter your promo/discount code at the checkout.

Yes, we can provide a W-9 form for non-profits, schools, and other businesses. Just email us at support@thebetterbackyard.com

In the rare event that your delivery is damaged, all of our suppliers will work to quickly send replacement parts or even a completely new delivery if the situation arises. This is entirely up to the discretion of the manufacturer, but your satisfaction as a customer is the top priority of both The Better Backyard and the manufacturers we represent. Please contact us immediately if your delivery is damaged and mark the receipt document that the shipper gives you with the word "DAMAGED" on it to signify into the shipper's system that the delivery was damaged. Parts damaged by the shipping carriers must be reported to us within 10 days of the time the damaged packages arrive.

You should ALWAYS do an inventory check RIGHT AFTER receiving the item. This way we can send out missing or damaged pieces in case you need them. We cannot ensure to send out damaged/missing pieces after weeks or months of receiving the product. Some manufacturers may do this, but not all of them.